Effective Communication

Saturday afternoon on the uptown 1-train. For the 5762nd weekend in a row, the 1 is not operating between 168th St and 242 St, and has instead been replaced by shuttle buses. I get on at 110th St, and before every stop, the conductor gets on the PA to announce the service change, going through all permutations of shuttle bus, regular bus, and A-train reroutes. Finally, as we were approaching 168th St, the conductor repeated her spiel, and then ended with, "And if you didn't understand any of that because you don't speak English, it's all posted in Spanish in the station, and there are people to help you on the platform." The fact that she announced this in English didn't seem to occur to her as a potential problem...